COMPLAINT HANDLING POLICY/ PROCEDURES

This policy is intended to ensure that we handle complaints fairly, efficiently and

effectively.

Our complaint management system is intended to:

• enable us to respond to issues raised by people making complaints in a

timely and cost-effective way

• boost public confidence in our administrative process, and

• provide information that can be used by us to deliver quality improvements

in our products, services, staff and complaint handling.

This policy provides guidance to our staff and people who wish to make a

complaint on the key principles and concepts of our complaint management

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Customer Service Policy

This Customer Service Policy formalises our commitment to providing the best possible

service to our customers.

The aims of our Customer Service Policy are to:

• make transactions easier for customers and clients

• provide customers and clients with a consistent level of customer care

• provide clear written guidelines to staff

• provide clarity around complaints and dispute resolution processes

• help achieve the vision, goal and mission of our organisation.

More details are below links

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Privacy Policy

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Advice Driving School Privacy Policy

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Tips for Driving in Australia

Australia is home to some of the world’s most stunning natural wonders. Many people travel from abroad to visit Australia and explore its attractions and destinations.

There is no better way to see the sights than driving around, especially in remote areas.

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Remember to always put safety and well-being of your family first when you drive. This is possible by being aware of and mindful about the following driving laws in Australia.

1. Always Keep Your Left

You’re probably used to driving on either the right or left side of the road if you’re from the United States, Germany, or other European countries. However, in Australia people drive on both sides of the road. Vehicles are also right-hand driven.

Some foreign drivers find it difficult to adjust to this rule. But don’t worry. You will soon get the hang of it. Many rental car companies will give you stickers or cards that show the basics of driving. These stickers can be kept in the car as a reminder throughout your rental period.

2. Use Your Seat Belt

Australian law requires that you wear your seatbelt when driving in Australia.

Australian authorities insist on seat belts for both drivers and passengers. Safety capsule harnesses are also required for children under 7 years old. You could get in serious trouble with the authorities if you don’t have one.

The driver is also responsible for ensuring that passengers use their seatbelts. Drivers who are caught with passengers not wearing their seatbelts will face an immediate fine.

3. Pay attention to traffic signals and road signs

As in other parts of the world, a red light means stop in Australia.

Be aware of the STOP signs at railroad crossings.

4. Do not Drink and Drive

It is strictly forbidden to drive under the influence of alcohol or drugs. Your license could be suspended if you are caught.

Road accidents are often caused by drink driving or driving at high speeds.

If you’re going to a party with friends or drink with your friends, it is better to leave your car at the house and have a cab take you to and from.

5. Only Overtake when it’s safe

You cannot overtake another vehicle. You may use passing lanes, but it is best to see oncoming traffic before you overtake a vehicle.

6. Pay attention to speed limits and the prevailing conditions

You will need to adjust your driving speed in order to adapt to conditions like weather and ongoing road work.
Australia is rich in wildlife. The animals often come out at dawn and dusk. Another reason to be cautious when driving

Slow down when you go around curves or on narrow roads. Keep in mind that the speed limit is not only required by law but also serves as a safety precaution for you and your family.

7. Do not Use your phone while driving

Mobile phones while driving are against the law in Australia.

If you have to make a phone call or send a text message, you must pull over. You could face severe penalties, including 3 demerit points or spot fines.

Talking, texting, playing games, recording videos, and taking photos with your mobile phone is all illegal. This rule applies even if your vehicle is parked but is still stopped. It is illegal to use your smartphone when your vehicle is stopped by traffic lights or STOP signs.

These are the driving rules you need to remember when visiting the natural wonders in Australia. These rules are not only for the purpose of avoiding fines, but also to ensure your safety on the roads.

How to choose right driving school in Kingston

Advice Driving School all driving training vehicles are fully comprehensive insurance with the latest safety future. We have $20 millions Public Liability insurance and $10 millions Products Liability. Top of that Advice Driving School have $2 millions Professional Indemnity Insurance. So, we not only do business but also look after you and society.

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