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This policy is intended to ensure that we handle complaints fairly, efficiently and
effectively.
Our complaint management system is intended to:
• enable us to respond to issues raised by people making complaints in a
timely and cost-effective way
• boost public confidence in our administrative process, and
• provide information that can be used by us to deliver quality improvements
in our products, services, staff and complaint handling.
This policy provides guidance to our staff and people who wish to make a
complaint on the key principles and concepts of our complaint management
This Customer Service Policy formalises our commitment to providing the best possible
service to our customers.
The aims of our Customer Service Policy are to:
• make transactions easier for customers and clients
• provide customers and clients with a consistent level of customer care
• provide clear written guidelines to staff
• provide clarity around complaints and dispute resolution processes
• help achieve the vision, goal and mission of our organisation.
More details are below links